Integrations connect RevBridge AI to your existing tools and data sources. They enable automatic data synchronization, ensuring your customer profiles are always up-to-date.
Available Integrations
| Integration | Status | Data Synced |
|---|
| Shopify | Available | Customers, Orders, Products, Abandoned Carts |
| VTEX | Coming Soon | — |
How Integrations Work
Data Flow
Your Platform → RevBridge AI → Customer Profiles
↓ ↓
Orders Segments
Customers Campaigns
Products Analytics
Sync Process
Connect
Authorize RevBridge AI to access your platform
Initial Sync
Historical data is imported (customers, orders, etc.)
Incremental Sync
New and updated data syncs automatically
Real-Time Updates
Customer profiles update as events occur
Managing Integrations
Access integrations from Data → Integrations in the sidebar.
Integration Status
| Status | Meaning |
|---|
| Connected | Integration is active and syncing |
| Syncing | Data sync in progress |
| Error | Issue requires attention |
| Disconnected | Integration is not active |
Connection Health
For each integration, you can view:
- Last sync timestamp
- Records synced
- Error messages (if any)
- Sync frequency
Data Synchronization
What Gets Synced
| Data Type | Description | Use Case |
|---|
| Customers | Contact info, attributes | People profiles |
| Orders | Transactions, items, totals | Revenue tracking, segmentation |
| Products | Catalog, prices, inventory | Recommendations, alerts |
| Abandoned Carts | Incomplete checkouts | Recovery campaigns |
Sync Frequency
| Sync Type | Frequency | Triggered By |
|---|
| Full Sync | On connect, manual | Initial setup, troubleshooting |
| Incremental Sync | Every 6 hours | Scheduled |
| Real-Time | Immediate | Webhooks (where supported) |
Sync frequency can be configured based on your needs. Contact support for custom sync schedules.
Security and Privacy
Data Protection
- OAuth-based authentication (no password storage)
- Encrypted data transfer (TLS 1.2+)
- Data stored in encrypted databases
- Access scoped to necessary permissions only
Permissions
Integrations request only the permissions needed:
- Read customer data
- Read order data
- Read product catalog
- No write access to your platform
Review the permission scope before connecting any integration. RevBridge AI follows the principle of least privilege.
Troubleshooting
Integration Won’t Connect
- Verify you have admin access to the platform
- Clear browser cache and try again
- Check if the platform is experiencing issues
- Contact support if problems persist
Data Not Syncing
- Check integration status for errors
- Verify connection is still authorized
- Try disconnecting and reconnecting
- Manual sync can be triggered from settings
Missing Data
- Confirm the data exists in the source platform
- Check sync filters or date ranges
- Allow time for incremental sync to complete
- Review data mapping settings
Adding New Integrations
We’re constantly adding new integrations. To request an integration:
- Go to Data → Integrations
- Click Request Integration
- Tell us which platform you need
- We’ll prioritize based on demand
Next Steps
