Accessing Team Settings
Navigate to Settings → Team from the sidebar.Organization Overview
Your organization is the shared workspace where team members collaborate on:- Customer data
- Campaigns
- Templates
- Analytics
Inviting Team Members
Sending Invitations
1
Go to Team Settings
Navigate to Settings → Team
2
Click Invite Member
Click the Invite Member button
3
Enter Email
Enter the email address of the person you want to invite
4
Select Role
Choose the appropriate role (see Roles below)
5
Send Invitation
Click Send Invitation
Invitation Status
Roles and Permissions
Available Roles
Permission Matrix
Managing Team Members
Viewing Members
The Team page shows all members with:- Name and email
- Role
- Last active
- Join date
Changing Roles
To change a member’s role:1
Find the Member
Locate the team member in the list
2
Click Role
Click on their current role
3
Select New Role
Choose the new role from the dropdown
4
Confirm
Confirm the role change
Removing Members
To remove a team member:1
Find the Member
Locate the team member in the list
2
Click Remove
Click the Remove button (or menu option)
3
Confirm
Confirm the removal
- Immediately lose access
- Can be re-invited later
- Their work remains in the organization
Organization Settings
Organization Name
Update your organization name:- Click on the organization name
- Enter the new name
- Save changes
Organization Logo
Add a logo for your organization:- Click Upload Logo
- Select an image file
- The logo appears in the app header
Best Practices
Role Assignment
- Limit Owners to 1-2 trusted individuals
- Use Admin for department leads
- Use Member for most team members
Regular Audits
Periodically review your team:- Remove inactive members
- Update roles as responsibilities change
- Review access for departed employees
Secure Invitations
- Only invite people who need access
- Verify email addresses before inviting
- Follow up on pending invitations
Troubleshooting
Invitation Not Received
- Check spam/junk folder
- Verify email address is correct
- Resend the invitation
- Try a different email address
Can’t Change Own Role
- You cannot change your own role
- Ask another Owner or Admin
- Contact support if needed
Member Can’t Access Features
- Verify their role has the required permission
- Check if the feature requires setup
- Clear browser cache and refresh
- Contact support if issues persist
